The ombudsman is an advocate that helps older adults have a voice in what happens to them, ensures their quality of care meets the standards set forth in state and federal laws and guidelines, and works with residents, families, and management to ensure that nursing home and assisted living facility residents are treated with dignity and respect.

The ombudsman serves individuals receiving long-term care in nursing homes, assisted living facilities, home and community settings.

When there are problems with care and services provided through Medicaid managed care, AASC’s ombudsman can help you understand benefits, obtain needed care, solve problems and file appeals.

AASC’s ombudsman also works to educate the public about elder abuse, and works with Southwest Virginia Legal Aid Society¬†on legal issues for older people.