Office: (276) 964-4915
Toll-Free: (800) 656-2272
Fax: (276) 963-0130


Senior Medicare Patrol

Appalachian Agency for Senior Citizens offers Senior Medicare Patrol services. Senior Medicare Patrol (SMP) coordination is offered in your neighborhood by Appalachian Agency for Senior Citizens centrally located in Cedar Bluff, Virginia. SMP’s empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education. SMPs are grant-funded projects of the federal U.S. Department of Health and Human Services (HHS), U.S. Administration for Community Living (ACL). Their work is in three main areas:

1. Conduct Outreach and Education. SMPs give presentations to groups, exhibit at events, and work one-on-one with Medicare beneficiaries.

2. Engage Volunteers. Protecting older persons’ health, finances, and medical identity while saving precious Medicare dollars is a cause that attracts civic-minded Americans.

3. Receive Beneficiary Complaints. When Medicare beneficiaries, caregivers, and family members bring their complaints to the SMP, the SMP makes a determination about whether or not fraud, errors, or abuse is suspected. When fraud or abuse is suspected, they make referrals to the appropriate state and federal agencies for further investigation.

Services Provided to the General Public • Nationwide toll-free number: 877-808-2468. Available Monday through Friday, 9:00 a.m. – 5:30 p.m. Eastern Time. Callers receive information about the SMP program and are connected to the SMP in their state for individualized assistance. This number is published in the Medicare & You handbook and other national Medicare and anti-fraud publications that reference the SMP program. • smpresource.com - Online tool to locate the SMP in each state Need information or have a question? AASC offers the services of an ombudsman to coordinate SMP volunteers. Information and inquiries may be directed to Sherry Cook at AASC by calling 276.964.4915.

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Subaru Share the Love Event

Share the Love with Vulnerable Seniors This Year Exciting news! For the 12th year running, the Meals on Wheels network is participating in the 2019 Subaru Share the Love Event. Over the past eleven years, Subaru and its retailers have helped Meals on Wheels to deliver more than 2.2 million meals nationwide to seniors in need. Why does Subaru support Meals on Wheels? Too many seniors are struggling to stay independent and healthy. One in four seniors lives alone in isolation and one in seven seniors might not know from where their next meal is coming. This is simply unacceptable, which is why Appalachian Agency for Senior Citizens provides the nutritious meals, friendly visits and safety checks to the seniors of Buchanan, Dickenson, Russell and Tazewell Counties. This vital support keeps seniors in their own homes, where they want to be. We’re incredibly grateful to Subaru and its Retailers for supporting our organization and the seniors we serve. With that in mind, we thought you might want to learn a little bit more about the Subaru Share the Love Event.

HERE’S HOW IT WORKS This November 14, 2019, through January 2, 2020, for every new Subaru vehicle purchased or leased, Subaru will donate $250 to the customer’s choice of participating charities.* Meals on Wheels is one of four national participating charities and has been since the inception of the event. Through this event, as a member of Meals on Wheels America, AASC will receive a share of the donation from Subaru vehicles sold at participating Subaru Retailers. You might not be in the market to purchase a new car, but if you are, please look into the Subaru Share the Love Event to learn more. If you’re not shopping for a new vehicle, you can still help by spreading the word to your family and friends. A few quick and easy ways to do that: - Share our video about the Share the Love Event on Facebook: https://youtu.be/EWcO39QAMCI

And remember: this holiday season you can ensure our senior neighbors are not forgotten, when you purchase or lease a new Subaru and select Meals on Wheels as your charity of choice.

*Disclaimer: Subaru will donate $250 for every new Subaru vehicle sold or leased from November 14, 2019, through January 2, 2020, to four national charities designated by the purchaser or lessee. Pre-approved Hometown Charities may be selected for donation depending on retailer participation. For every new Subaru vehicle sold or leased during the campaign period, participating retailers will donate a minimum of $50 in total to their registered Hometown Charities. Purchasers/lessees must make their charity designations by January 15, 2020. The four national charities will receive a guaranteed minimum donation of $250,000 each. See your local Subaru retailer for details or visit subaru.com/share. All donations made by Subaru of America, Inc.

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AASC Offers FREE Virginia Insurance Counseling

Appalachian Agency for Senior Citizens (AASC) has counselors available to assist you with your insurance planning needs. The Virginia Insurance Counseling and Assistance Program (VICAP) is part of the national network of programs that offers FREE, unbiased, confidential counseling and assistance for people with Medicare. Counselors identify your needs, assist with filing for medical benefits and prevent healthcare fraud. VICAP counselors are not licensed to sell insurance and can assist you with Medicare, Medicare Part D, Medicare Advantage Plans, Medigap and Long-term care insurance. Counselors can also assist with appeals, denials and identifying those eligible for low income subsidies. VICAP Counselors can help with all Medicare beneficiaries, including those with disabilities and younger than 65, explore options that best meet their needs. Counselors will help you compare the quality of care and services given by health and prescription drug plans available in your area. For more information, contact AASC at 276-964-4915 or 1-800-656-2272 and schedule an appointment with a counselor today.  VICAP 2019

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