Office: (276) 964-4915
Toll-Free: (800) 656-2272
Fax: (276) 963-0130
TDD/TTY: (276) 964-5765


The ombudsman is an advocate that helps older adults have a voice in what happens to them, ensures their quality of care meets the standards set forth in state and federal laws and guidelines, and works with residents, families, and management to ensure that nursing home and assisted living facility residents are treated with dignity and respect.

Our ombudsman also works to educate the community about Medicare and Medicaid fraud through the SMP program, tries to educate the public about elder abuse, and works with Southwest Virginia Legal Aid Society on legal issues for older people.

The Virginia Senior Medicare Patrol’s (SMP) mission is to empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse through outreach, counseling, and education. The Virginia SMP works with local AAA’s and volunteers to provide information, conduct educational presentations and attend events to share information with the public.

Fraud Hotline: 1-800-938-8885

SMP Website: www.VirginiaSMP.com.