Office: (276) 964-4915
Toll-Free: (800) 656-2272
Fax: (276) 963-0130

The ombudsman is an advocate helps older adults have a voice in what happens to them, ensures their quality of care meets the standards set forth in state and federal laws and guidelines, and works with residents, families, and management to ensure that nursing home and assisted living facility residents are treated with dignity and respect.

Our ombudsman also works to educate the community about Medicare and Medicaid fraud through the SMP program, tries to educate the public about elder abuse, and works with Southwest Virginia Legal Aid Society on legal issues for older people.